Contact Us

Do I need to book a tour in advance?

While walk-ins are welcome, we recommend booking your tour in advance, especially during peak season (December-March). This ensures you get your preferred tour time and allows us to prepare for your visit.

Are there any age restrictions for tours?

Our tours are suitable for all ages. Children under 12 must be accompanied by an adult. We offer special rates for children aged 6-12, and children under 6 can join for free.

Can I purchase tea directly from the factory?

Yes, we have a retail shop at the factory where you can purchase our full range of teas. Tour participants receive a 10% discount on all purchases made on the day of their tour.

Is photography allowed during the tour?

Photography is allowed in most areas of the factory and estate. However, there are some restricted areas where photography is not permitted for safety and proprietary reasons. Your guide will inform you of these areas.